Our Track Record
A clear view of the applications handled across Al Hadaf, DubaiVisa.com and our agent channels, the outcomes recorded and how we calculate our figures.
Reporting period: September 2006 to December 2025. Figures are reported from company records held in our internal software.
What the 11M+ figure represents
Our historical total combines applications across Al Hadaf, DubaiVisa.com and agent channels. It covers applications processed, rather than approvals alone.
11,005,000 applications
Reported across the combined business and agent channels from September 2006 to December 2025. This includes decided applications and cases closed without a decision.
Of decided applications
Calculated from 10,700,000 approvals and 285,600 rejections for the same reporting period and combined scope.
| Reporting period | September 2006 to December 2025 |
|---|---|
| Businesses and channels included | Al Hadaf, DubaiVisa.com and agent applications combined |
| What is counted | Applications processed, including approved, rejected and cases closed without an approval or rejection decision. |
| Total applications processed | 11,005,000 |
| Repeat applications | Separate applications by the same customer each count as an application. |
| Duplicate records | Each individual application is counted once across the combined channels. |
| Record source | Company records held in our internal software. |
Applications and customers are different measures. A customer may apply more than once. Each separate application counts, but duplicate records of the same application do not. The combined total is not a unique-customer count or a direct website-only total.
How we calculate the 97.4% approval rate
The calculation uses applications with a recorded approval or rejection within the same reported group of applications. The reporting period is September 2006 to December 2025.
| Approved applications | 10,700,000 |
|---|---|
| Rejected applications | 285,600 |
| Total decided applications | 10,985,600 — approved plus rejected |
| Closed without a decision | 19,400 — refunded, cancelled and other cases closed without an approval or rejection decision |
| Total applications processed | 11,005,000 — decided applications plus cases closed without a decision |
| Approval rate | 97.4% of decided applications, rounded to one decimal place |
Included in the rate
- Approved and rejected applications in the stated combined reporting scope.
- Each individual application once, including separate applications by returning customers.
- A rejection remains included even if that application is later refunded.
Excluded from the rate
The 19,400 cases closed without a decision were refunded, cancelled or otherwise closed before receiving an approval or rejection.
These cases remain in the overall processed total. They are excluded from both the approved count and the decided-application denominator.
The figures reconcile: 10,700,000 approved + 285,600 rejected + 19,400 closed without a decision = 11,005,000 processed. The approval rate is rounded to one decimal place.
Past results do not guarantee an individual outcome. Applications are assessed individually, and final visa decisions remain with the relevant UAE immigration authority. This historical percentage does not promise a processing time. Read our processing-time information for service details.
Published coverage
These dated partner-content articles provide background on the business and its digital platform. The detailed counts and calculation above are company-reported figures from our internal software.
Khaleej Times
Discusses historical visa-processing volume and separately describes applications handled directly through the online platform.
Read the Khaleej Times article ↗Gulf News
Discusses the wider business’s visa activity and the development of the digital platform.
Read the Gulf News article ↗The articles use different labels: Khaleej Times refers to visas processed, while Gulf News refers to visa approvals. On this page, 11M+ means applications processed, as defined above. Partner coverage is not an independent audit of these records.
Questions about our figures
Does 11M+ mean 11 million individual customers?
No. The figure represents 11,005,000 applications processed across Al Hadaf, DubaiVisa.com and agent channels combined from September 2006 to December 2025. Separate applications by the same customer each count, while each individual application is counted only once.
Does the total represent DubaiVisa.com website applications only?
No. It is the combined total across Al Hadaf, DubaiVisa.com and agent channels. It is not a count of direct website applications alone, and it does not imply that the website operated throughout the entire reporting period.
How is the 97.4% approval rate calculated?
The rate is 10,700,000 approved applications divided by 10,985,600 decided applications, multiplied by 100 and rounded to one decimal place. Decided applications include 10,700,000 approvals and 285,600 rejections. The 19,400 cases closed without an approval or rejection decision are excluded from that denominator.
How are refunded or cancelled cases treated?
The 19,400 refunded, cancelled and other cases reported here were closed without an approval or rejection decision. They are included in the processed total but excluded from the approval-rate calculation. A rejected application that is later refunded remains a rejection in the calculation.
Does the approval rate guarantee my visa or its processing time?
No. The rate describes historical outcomes across the combined reporting scope. Each application is assessed individually, and the relevant UAE immigration authority makes the final decision. The percentage is not a guarantee of approval or a promise of a decision by a particular date.
Page information updated: 13 November 2026. Reporting period: September 2006 to December 2025.