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Refund Policy
We handle every request with care and ensure a fair and transparent process.
Policy Sections
Refund Process
Changes to This Policy
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1
Eligibility for Refund
Refunds are applicable only in specific cases as outlined below. Each request is reviewed on a case-by-case basis.
2
Non-Refundable Services
The following are non-refundable:
- Government visa fees once submitted
- Applications that are approved and visa issued
- Services marked as non-refundable at the time of purchase
3
Refund Process
To request a refund, please contact our support team within the eligible timeframe with your application details and reason for the request.
4
Refund Timeline
Approved refunds will be processed within 7–10 business days to the original payment method.
5
Processing Fees
A small processing fee may be deducted from the refundable amount to cover transaction and administrative charges.
6
Failed or Rejected Applications
If your application is rejected by the immigration authorities, government fees are non-refundable. However, our service charges may be eligible for a refund as per the policy.
7
Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with the updated effective date.
Need Help?
Our support team is available 24/7 to assist you with your refund related queries.
DubaiVisa.com is operated by Al Hadaf Tourism LLC (DTCM License No. 589515)